Feedback & Complaints

The Gujarati Association endeavours to work hard for the community, however, sometimes things can go wrong or you may have feedback you would like to provide.

If you have a complaint you wish to raise or a suggestion to improve our service to the community, please make your complaint in writing to the President, at the Charity Address. The President will acknowledge the complaint in writing as soon as circumstances allow.

On receipt of a written complaint the President and/or designated complaints person/s will investigate the complaint. Investigation may be delegated to a small sub-group, depending on the seriousness of the complaint. If appropriate, a meeting will be offered to the complainant.

Completion of resolution

The resolution process will normally be completed when a final response letter is sent to the complainant by the President.